{"id":253,"date":"2015-09-07T10:06:24","date_gmt":"2015-09-07T10:06:24","guid":{"rendered":"http:\/\/newcaledonia.sbp-creative-dev.co.uk\/about-us\/faqs-2\/"},"modified":"2017-12-07T14:47:29","modified_gmt":"2017-12-07T14:47:29","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/caledoniaplay.com\/commercial-play\/faq-2\/","title":{"rendered":"FAQs"},"content":{"rendered":"<style type='text\/css'>\n\t\t\t\t\t\t.faq-accordion .wp-faqp-accordion-1 .faq-main{} .faq-accordion .wp-faqp-accordion-1 .faq-main h4{font-size:18px !important;} .faq-accordion .wp-faqp-accordion-1 .faq-main.wp-faqp-open{} <\/style>\n\t\t<div class=\"faq-accordion wp-faqp-design-1 wp-faqp-black wp-faqp-arrow wp-faqp-clearfix\" data-accordion-group>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"wp-faqp-accordion-1 wp-faqp-main-wrp wp-faqp-right-icon\" id=\"wp-faqp-accordion-1\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>How do we maintain the equipment once we have it installed?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>Products are supplied with information and advice to allow you to carry out regular maintenance of your equipment once it has been installed. Although our equipment is relatively low maintenance, all play equipment should be inspected on a regular basis in accordance with BS EN 1176. In addition to routine daily visual and monthly operational inspections carried out by you, a fuller main annual inspection should also be carried out. Our team are RPII qualified and we offer an annual inspection service if required. Please contact us for a quotation. Our warranty excludes normal wear and tear, vandalism and accidental damage.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>How do I arrange a site visit by one of your sales team?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>Where possible,\u00a0we\u00a0are happy to come and do a site visit to your organisation so that we can advise you on the most appropriate\u00a0play equipment.<\/p>\n<p>Email <a href=\"mailto:sales@caledoniaplay.com\" target=\"_blank\" rel=\"noopener\">sales@caledoniaplay.com<\/a> to arrange a suitable date and time.<\/p>\n<p>Please note &#8211; we are not always able to visit organisations that are outwith our sales team area.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>Is your equipment safe?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>As members of RoSPA we take playground safety seriously. However, we also believe it is important for children to experience challenges and evaluate risk. We are encouraged by the movement toward risk benefit assessment and will take into account the principles, ensuring a balance when creating or developing a playground. All our equipment is designed and manufactured to meet (and often exceed) the requirements of European Safety Standard EN 1176. Where appropriate equipment is independently tested and carries TUV certification for compliance with EN 1176 and EN 1177.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>What materials do you use?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p><strong>Timber<\/strong><\/p>\n<p>Our timbers are slow grown, pressure treated and waxed. Main posts are quarter sawn and machine rounded with chamfered edges to reduce splinters.<\/p>\n<p><strong>Metal<\/strong><\/p>\n<p>Either galvanised or powder coated stainless steel.<\/p>\n<p><strong>Ropes and Nets<\/strong><\/p>\n<p>We use steel cored multi strand nylon ropes designed specifically for the playground and leisure environment.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>What warranty is there on the products?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>All our timbers carry a seven year warranty against rot.<\/p>\n<p>Metal products are either galvanised or powder coated stainless steel and carry a one year warranty.<\/p>\n<p>Our steel cored multi strand nylon ropes are specifically designed for the playground and leisure environment and carry a one year warranty.<\/p>\n<p>Normal wear and tear applies &#8211; acts of vandalism and accidental damage are excluded from our warranty.<\/p>\n<p>Warranty does not cover re-installation costs on failed components.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>Do we need safety surfacing?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>Children may fall from even the safest piece of equipment when playing in any play area. The purpose of safety surfacing is to cushion the impact and reduce the severity of an injury resulting from an accidental fall.<\/p>\n<p>We offer a range of playground safety surfacing to suit your particular site, including grass safety mats, rubber wetpour, synthetic grass and various types of loose fill. All our products meet the requirements of EN 1176 and EN 1177 for public use play areas.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>When can we expect our products to be installed after placing an order?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>For installations, please note that lead times are averaging six to eight weeks from date of order. You can expect your\u00a0products to be installed within that time.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>Where are you based and what area do you cover?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>We\u2019re based near Kinross in Central Scotland, and cover the majority of the UK \u2013 we have delivered and installed our equipment as far north as Thurso and as far south as Devon.<\/p>\n<p>Our address is:<\/p>\n<p>Caledonia Play<\/p>\n<p>Old Mill<\/p>\n<p>South Street<\/p>\n<p>Milnathort<\/p>\n<p>Kinross<\/p>\n<p>Scotland<\/p>\n<p>KY13 9XB<\/p>\n<p><a href=\"https:\/\/www.google.com\/maps\/place\/56%C2%B013'21.7%22N+3%C2%B025'20.9%22W\/@56.2226944,-3.4224722,17z\/data=!3m1!4b1!4m5!3m4!1s0x0:0x0!8m2!3d56.2226944!4d-3.4224722\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>56\u00b013&#8217;21.7&#8243;N 3\u00b025&#8217;20.9&#8243;W<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>Do you offer help with fundraising?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>There are many different options for sourcing funding for the playground development. We can advise on sources of grants and funding providers and can assist in your fundraising efforts by producing images and plans if required. If initially funds are only available for part of your plans we are able to design phased schemes to get the development going and to encourage future fundraising.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>Do you sell spare parts?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>Spare parts are available on request. Please contact the office on 01577 840570 or email us on logistics@caledoniaplay.com for more information.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>Do you have a brochure?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>We have a printed brochure that we can send out to you. Please\u00a0use our <a href=\"http:\/\/wp.me\/P6Hu2t-I\" target=\"_blank\" rel=\"noopener noreferrer\">contact form<\/a>.<\/p>\n<p>Alternatively &#8211; view the brochure online\u00a0<a href=\"https:\/\/issuu.com\/caledoniaplay\/docs\/commercial_brochure_2024?fr=sMjJkYjcwODY2ODQ\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>Is artificial grass a sufficient safety surface?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>Artificial grass needs an impact absorbing surface to minimise the risk of injury should the person using the play equipment fall.<\/p>\n<p>We always recommend a shock absorbent under layer which is designed for use under play equipment to be used under artificial grass.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>What are Postsaver Sleeves?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>Timber posts have a tendency to rot at the point where they enter the ground \u2013 the ground line section. This is now preventable by fitting a postsaver sleeve to the vulnerable part. This will keep the causes of ground rot out and the preservative in, ensuring that the new piece of equipment will last for many years. Metal feet can also be attached to ensure the timber is preserved and to prevent against vandalism to some degree.<\/p>\n<p>We use postsaver sleeves or metal feet as standard on all the products that are sunk into the ground.<\/p>\n<p>More detailed information on the benefits and uses of Postsaver sleeves is available <a href=\"https:\/\/caledoniaplay.com\/postsaver-sleeves\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>Where can we store our MagPost?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>Due to the nature of Robinia wood if the MagPost is kept indoors it will dry out and cracks will increase in number and size &#8211; keep your MagPost permanently outside or in an unheated shed.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>How do I contact the sales team?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>To contact the sales team please phone 01577 840570 or alternatively email <a href=\"mailto:sales@caledoniaplay.com\" target=\"_blank\" rel=\"noopener noreferrer\">sales@caledoniaplay.com<\/a>.<\/p>\n<p>We have a dedicated sales team\u00a0who will be happy\u00a0to answer any questions you may have about our extensive range of\u00a0products.<\/p>\n<p>&nbsp;<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>Do you attend any exhibitions and shows?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>Yes &#8211; we attend many shows across the UK.<\/p>\n<p>To view the shows we have booked for 2024, please follow <a href=\"https:\/\/caledoniaplay.com\/see-us-at-a-show\/\" target=\"_blank\" rel=\"noopener\">this link<\/a>.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"faq-main \" data-accordion>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"faq-title\" data-control>\n\t\t\t\t\t\t<h4>Do you have an environmental policy?<\/h4>\n\t\t\t\t\t<\/div><!-- end .faq-title -->\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-faqp-cnt-wrp\" data-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-content\"><p>Our environmental policy is that alongside our belief that every child has a right to play, we are committed to doing our part to ensure the future of our planet. We only use timbers from sustainably managed sources and many products carry FSC or PEFC Chain of Custody Certification. Timber is a renewable resource, recyclable, biodegradable and sustainable.<\/p>\n<\/div><!-- end .faq-content -->\n\t\t\t\t\t<\/div><!-- end .wp-faqp-cnt-wrp -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- end .faq-main -->\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t<\/div><!-- end .wp-faqp-main-wrp -->\n\t\t\t\n\t\t\t<div class=\"wp-faqp-conf\">{\"single_open\":\"true\",\"transition_speed\":\"300\"}<\/div>\n\n\t\t<\/div><!-- end .faq-accordion -->\n\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1227,"featured_media":0,"parent":35,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Commercial Play FAQs | Caledonia Play wooden play equipment<\/title>\n<meta name=\"description\" content=\"Commercial Play FAQs Questions frequently asked about wooden play equipment for swing parks, camp sites and tourist destinations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caledoniaplay.com\/commercial-play\/faq-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Commercial Play FAQs | Caledonia Play wooden play equipment\" \/>\n<meta property=\"og:description\" content=\"Commercial Play FAQs Questions frequently asked about wooden play equipment for swing parks, camp sites and tourist destinations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/caledoniaplay.com\/commercial-play\/faq-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Caledonia Play\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/caledonia.play?fref=ts\" \/>\n<meta property=\"article:modified_time\" content=\"2017-12-07T14:47:29+00:00\" \/>\n<meta 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