Delivery FAQs

Here is a selection of our Delivery FAQs – if your question has not been answered please email us on or phone 01577 840570.

What do you charge for delivery?

We have calculated our delivery charges on order value.

Standard delivery costs

Order Value (£)             Delivery Cost (£)

Up to 50                              15.00

51 – 100                              20.00

101 – 150                            30.00

151 – 200                            35.00

201 – 250                           40.00

251 – 300                           50.00

301 – 350                           60.00

351 – 400                           65.00

401 – 450                           70.00

451 – 500                           75.00

501 – 550                           80.00

551 – 650                           85.00

651 – 750                           100.00

751 – 900                          120.00

901 – 1000                        150.00

1001 – 1500                      175.00

1501 – 2000                     250.00

Orders over £2000.00 please request a quote for delivery.

Delivery Exceptions

We are unable to deliver within standard costs to the following Postcode areas, please contact the office for a quote.

Postcode Area

HS 1, 2, 3, 4, 5, 6, 7, 8, 9 Outer Hebrides

KA 27 & 28 Arran & Cumbrae

PA 20, 41, 42-49, 60, 61, 62-75, 76, 77, 78 Bute, Gigha, Islay, Jura, Tiree, Colonsay, Mull, Iona, Coll

PH 42, 43, 44 Eigg, Muck, Canna, Rhum

IV 41-51, 55, 56 Skye

KW 15-17 Orkney

ZE 1-3 Shetland

GY 1-9 Guernsey

JE 1-4 Jersey

PO 30-41 Isle of Wight

TR 21-25 Isle of Scilly

LL 58-78 Anglesey

IM Isle of Man

BT Northern Ireland

After ordering, when can I expect delivery?

Please note: because our products are so big it is difficult to predict exactly when your order will be delivered.

The times when you can expect delivery can all vary depending upon our stock levels at the time. For standard products, delivery only, we will endeavour to despatch within 3 – 4 weeks, if you require our installation service please contact the office for approximate timing. Smaller products such as swing seats, ground anchors and similar small accessories will take less time to deliver.


Can you specify the delivery day?

Most of our deliveries are sent by a nationwide courier company.

They operate a 3 day service, Monday to Friday.

Because we use a third party for most of our deliveries, and because our products are so big, it is difficult to predict exactly when your order will be delivered and we cannot guarantee delivery on a specific date.

However, for an additional charge, we may be able to organise an overnight/next day delivery or a specific day delivery.

Please call the office on 01577 840570 to see if this will be possible or emailo

For more information about deliveries please click here.

Please note that due to government restrictions being lifted relatively recently we are still dealing with a large back log of orders and therefore it may take up to 3 or 4 weeks for online orders and 4 or 5 weeks for larger units to be delivered.

Where are you based and what area do you cover?

We’re based near Kinross in Central Scotland, and cover the majority of the UK – we have delivered and installed our equipment as far north as Thurso and as far south as Devon.

Our address is:

Caledonia Play

Old Mill

South Street




KY13 9XB

56°13’21.7″N 3°25’20.9″W


Can I collect the items?

If you live locally to Caledonia Play (KY13 9XB), you can collect equipment from us.

Please call beforehand to ensure we have everything you need in stock and so that we can make sure there is somebody to meet you.

You can contact the office on 01577 840570 or email

Further delivery information is available here.

Caledonia Play Directions

56°13’21.7″N 3°25’20.9″W

Where do you deliver to?

Caledonia Play deliver to mainland UK addresses.

Due to new extra customs requirements we are unable to deliver domestic orders to NI.

For other destinations outwith the mainland, please call the office so that we can let you know if we can deliver and if so, quote you a delivery price.

We have experience of delivering to the Scottish Islands.

We do not ship overseas.

Call the office on 01577 840570 or email for specific information about having any of our products delivered to your door.

For more specific delivery information click here.

Will the delivery person carry the product to the back garden for me?

The courier companies we use only specify kerbside delivery.

If it is a local delivery and we are delivering the product ourselves then we will be happy to carry the product to the back garden for you.

For more information about deliveries phone 01577 840570 or email

Alternatively check out our deliveries information page here.


Will the product be unpacked for me?

The courier will deliver the product to the front of your property but will not unpack it.

For further information about your delivery please email the office on Alternatively call us on 01577 840570.

To find out more general delivery information click here.

What happens if I’m not in when the product is delivered?

The couriers will leave it somewhere safe – you can specify this at the ordering stage.

We pop a postcard though the letterbox to let you know what time we delivered, and where we have left the product for you.

Check out our more specific delivery information here.

Alternatively – if you would like to speak to somebody about the delivery of your product please call the office on 01577 840570.

You can also email us on and we will get back to you as soon as possible.