Delivery Information – Garden Play

IMPORTANT NOTICE 

Following the news that our main courier company Tuffnell’s has sadly gone into Administration, we are, like many other companies experiencing disruption and delays in our deliveries.

We are working on solutions with alternative carriers and extending our own driver deliveries but inevitably this will cause a delay in deliveries. 

We apologize for this but we will be in contact directly with all current customers whose orders are affected and will endeavour to get these orders delivered as soon as possible. 

We hope to have a full service back up in place as soon as possible but will keep you advised. 

Thank you for your patience  

——————————————————

See our delivery charges page for the cost of having products delivered wherever you are in the UK and to find out if there are any regions that we currently do not deliver to..

For online orders from our Garden Range

Once your order has been accepted, we would endeavour to despatch within 2-4 weeks providing we have it in stock at time of order. If there are likely to be any delays or issues we will let you know at the time of your order.

For other orders from our Garden Range

For smaller items and those products available via our online shop but which are ordered over the telephone, at our office or at a show, we aim to despatch within 2-4 weeks of placing the order providing we have it in stock at time of order.

For our larger products

These include those not normally available online, such as the Forts, Castles and Playhouses. Whilst we will try our best to deliver as quickly as possible, due to the size and weight of these items please allow up to 4-6 weeks for delivery under normal circumstances. We would discuss this with you when ordering. These products are either delivered by ourselves or a contractor on our behalf but not via courier.

Delivery by courier

Further to the above announcement this information will be updated once we have a new service fully in place.

Delivery by Caledonia Play

If it is a local delivery or if we are delivering the product ourselves then we will be happy to carry the product to the back garden for you.

For more Garden Play delivery information please see our Delivery FAQ 

Please note: We reserve the right to charge you with any costs reasonably incurred in the event that we or our courier are unable to successfully deliver an order due to inadequate address details provided by you or unreasonably restricted access at the delivery address that we have not been advised about.