Archive

Where can we store our MagPost?

Posted By Ineke Watt | March 2, 2016

Due to the nature of Robinia wood if the MagPost is kept indoors it will dry out and cracks will increase in number and size – keep your MagPost permanently outside or in an unheated shed.

Does your garden play equipment meet any safety standards?

Posted By Ineke Watt | March 2, 2016

Our garden play equipment meets the safety standard EN71.

How do I contact the sales team?

Posted By Ineke Watt | March 2, 2016

To contact the sales team please phone 01577 840570 or alternatively email sales@caledoniaplay.com. We have a dedicated sales team who will be happy to answer any questions you may have about our extensive range of products.  

Do you have an environmental policy?

Posted By Ineke Watt | March 2, 2016

Our environmental policy is that alongside our belief that every child has a right to play, we are committed to doing our part to ensure the future of our planet. We only use timbers from sustainably managed sources and many products carry FSC or PEFC Chain of Custody Certification. Timber is a renewable resource, recyclable, […]

How much is installation?

Posted By Ineke Watt | March 2, 2016

We are able to install our equipment in many regions of the UK. The cost of this service is based on product value and is in addition to the delivery cost. As a guide we charge the following for assembly: up to £500                Assembly charge £350 £500 – £1000  […]

Where are you based and what area do you cover?

Posted By Ineke Watt | March 2, 2016

We’re based near Kinross in Central Scotland, and cover the majority of the UK – we have delivered and installed our equipment as far north as Thurso and as far south as Devon. Our address is: Caledonia Play Old Mill South Street Milnathort Kinross Scotland KY13 9XB 56°13’21.7″N 3°25’20.9″W  

Is artificial grass a sufficient safety surface?

Posted By Ineke Watt | January 11, 2016

Artificial grass needs an impact absorbing surface to minimise the risk of injury should the person using the play equipment fall. We always recommend a shock absorbent under layer which is designed for use under play equipment to be used under artificial grass.

After ordering, when can I expect delivery?

Posted By c.mackintosh | January 7, 2016

Please note: because our products are so big it is difficult to predict exactly when your order will be delivered. The times when you can expect delivery can all vary depending upon our stock levels at the time. For standard products, delivery only, we will endeavour to despatch within 3 – 4 weeks, if you require […]

Does the equipment require treatment after installation?

Posted By c.mackintosh | September 9, 2015

All play equipment has been pressure treated and impregnated with wax to protect against the seasons, so there should be no requirement to further treat the wood. Wood ages and naturally turns grey in colour. If you wish to ‘refresh’ the wood Danish or Teak Oil can be used. Play equipment should be regularly checked for […]

Can I install the equipment myself?

Posted By c.mackintosh | September 9, 2015

All of our garden range comes with a full set of instructions for you to assemble yourself. However, it is always suggested that 2 practical adults are available. We offer an installation service if required. We take a 30% deposit on all orders that are to be installed and we take the rest of the payment […]